Frequently Asked Question
Communication with the device is not achievable via LAN cable.
Last Updated 10 years ago
Communication with the device is not achievable via LAN cable.
- Verify LAN cable is properly connected (LED on port should be blink), If not blinking after the verification, replace the LAN cable.
- If you can find the device on the device search tool, Verify the device IP and the computer are in the same IP range, If not, configure your computer for the same IP range (for example, if device IP is 169.254.249.247, your computer should be 169.254.249.xxx (where xxx ≠247)
- If you cannot find the device on the device search tool, Try ping the device IP
- If there is no response, try LAN2
- If issue remains, open a support ticket with above pictures and a description of the issue.